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Return Policy
All Purchases all Final Sale unless defects and or damages have occurred during transit.
By purchasing from www.kreativekay.com, you accept these terms and conditions.
In the event you receive a defective or incorrect item, please email us at mykreativekay@gmail.com to start the replacement process.
SHIPPING POLICY
We utilize USPS for shipping which usually takes 5-7 business days after your order has been fulfilled. This may vary based on where you live.
Shipment times can vary based on the time of year. During the holiday season, USPS shipment delivery times can take up to 2 weeks.
Once your order has been fulfilled & shipment has taken place, we encourage you to track your shipment with the tracking information provided.
We understand that sometimes things happen during the shipping process, so please do not hesitate to reach out to us if you have any questions for concerns.
Kreative Kay Candle Company is not liable after package has been delivered.
Damaged or Defective Item
If you receive a damaged or defective item, please contact us immediately with photos for assistance. We will replace the item or issue a refund, depending on the situation.
CUSTOMER BEHAVIOR
We reserve the right to refuse service to anyone demonstrating inappropriate or abusive behavior. We expect all customers to communicate respectfully with our staff and fellow customers.
Privacy and Data Security
We take customer privacy seriously and do not share personal information with third parties without consent. Our website and payment systems are secure to protect customer data.
Contact Us
For any questions, concerns, or assistance, please contact our customer service team at mykreativekay@gmail.com.
Note: This store policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.
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